Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This one-day workshop will help participants develop and practice their active listening skills.
Any person who wants to improve their listening skills, and particularly useful for Managers, Supervisors and Team Leaders.
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There are no pre-requisites for this workshop.
This one-day workshop will teach participants how to:
The following is a list of modules which can be taught as part of this workshop.
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Defining Active Listening
To begin, participants will learn what active listening is all about. They will also consider the characteristics of good listeners, get some tips for active listening, and review their pre-assignment.
Body Language Basics
In this session, participants will learn why body language is so important when communicating. They will also consider positive and negative body language messages.
Attitude is Everything!
Next, participants will learn about sympathy, empathy, positive intent, frame of reference, reframing, focus, and being genuine.
Participants will learn how to use questions, probing tools, and paraphrasing to encourage others to speak. Participants will also learn about the communication process and the ladder of inference.
This session will give participants some tips on building rapport and finding common ground. We will also share some neuro linguistic programming tips.
Getting Over Listening Roadblocks
To wrap things up, participants will explore common listening problems and consider some solutions.
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.