The ABCs of Supervising Others
Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who work for you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. You usually have more experience and more skill than the employees you supervise, because management tends to look for super people to fill those roles.
This two-day course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.
This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority.
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There are no pre-requisites for this workshop, although being a supervisor or team leader would be beneficial.
This two-day workshop will teach participants how to:
The following is a list of modules which can be taught as part of this workshop.
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
To begin, participants will discuss their pre-assignment in small groups.
Making the Transition
Next, participants will discuss how their role will change when they become a supervisor. They will also work on developing solutions for common concerns of new supervisors, such as, “How do I make sure employees recognize my new role and respect my position as a supervisor?”
Responsibilities of a Supervisor
During this session, participants will explore their three main areas of responsibility.
Behaviors and Attitudes
This session will explore some behaviors and attitudes that can set supervisors up for success. Topics will include building the right environment, motivation from within, and lifelong learning.
This session will help participants set goals with SPIRIT.
Planning for Success
Next, participants will discuss the value of short- and long-range planning. Time management tips and e-mail techniques will also be covered, as well as the parts of a good plan.
Active Listening Techniques
During this session, participants will learn about and practice active listening skills.
This session covers questioning skills, probing techniques, and non-verbal messages.
Giving feedback is one of the most important skills for a supervisor, yet it can be a tricky task. This session will help participants master this invaluable skill. Participants will also get tips on receiving feedback.
This session will explore how to give effective instructions.
Orders, Requests, and Suggestions
During this session, participants will learn about these three types of instructions.
Unfortunately, supervisors are often called in to mediate conflicts. Participants will learn a process for managing conflict in this session.
Managing Challenging Situations
In this session, participants will learn how to structure a difficult conversation. Then, they will consider how to handle some difficult situations.
To wrap up the second day, participants will explore their personal network and how to be a positive influence in it. They will also consider how to establish credibility.
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.