The Professional Supervisor
Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who work for you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. You usually have more experience and more skill than the employees you supervise, because management tends to look for super people to fill those roles.
With a host of new challenges and responsibilities to tackle, new supervisors need training that helps them adjust to their new role. Learning how to supervise your new employees on a trial and error basis can lead to discouragement. This three-day workshop can help you overcome many of the problems a new supervisor may encounter, and to set the groundwork for a successful change in your working life!
New Supervisors and Team Leaders who want to learn the core skills for managing themselves and getting the most from their people.
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There are no pre-requisites for this workshop, although being a supervisor or team leader would be beneficial.
This one-day workshop will help you teach participants how to:
The following is a list of modules which can be taught as part of this workshop.
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Adjusting to Your Role
This session shares methods to help participants deal with the transition to a supervisory role. They will also review the pre-assignment.
A Supervisor’s Responsibilities
A supervisor has responsibilities to employees, management, and themselves. This session discusses those areas of a supervisor’s role.
This session deals with how to balance priorities in a supervisory role using the action-centered model developed by John Adair.
Planning is a vital part of a successful supervisor’s role. Rather than being adrift on a sea of indecision, planning can help a supervisor to success. This session looks at ideas regarding plans, how to use the Urgent-Important Matrix to help develop a plan, a planning case study, the elements of planning, and planning tools.
We all have dreams but turning those dreams into reality takes more than just hoping and wishing. You need to use a goal setting method to realize those dreams. This session looks at goal setting and using SPIRIT.
This session looks at different facets of leadership through a history of various leadership studies. Then, participants will explore the theory of leadership styles. The session wraps up with a look at some case studies and a debrief.
The Situational Leadership Model
The second day of this workshop kicks off with a continuing look at Situational Leadership and styles of leadership. It also checks into our comfort zones as leaders.
What’s Your Type? How About Mine?
In this session, participants will complete a self-assessment to help them identify their leadership style.
Team Building Tips
In this session, participants will complete an exercise to show synergy in practice in a team situation. Then, they will explore what a team is and the advantages and disadvantages of teams. To wrap up the session, they will complete the Square Rope exercise to illustrate the aspects of a team in action.
Developing a High-Performing Team
This session includes a look at the stages of team development, moving a team through those stages, team problem solving, and team leadership.
Communication skills are important for any successful supervisor. In this session, students will define communication and communication barriers. They will also learn about listening and questioning skills. The session wraps up with information on probing techniques and the communication process itself.
Motivating employees often falls upon on the shoulders of their supervisor. This session discusses different motivation techniques that students may apply in their workplace.
Orientation and Onboarding
This session looks at orientation and onboarding and the differences between the two. This session also asks students to consider the orientation they received on their jobs and takes them through a rating exercise on that orientation.
Training Tips and Tricks
Supervisors often are tasked with training new employees in their roles. The skills needed by a supervisor who has to act as a trainer are discussed here. Students are also given some successful training guidelines.
One of the jobs of a professional supervisor is giving feedback to employees. This session covers the six characteristics of effective feedback and gives participants an opportunity to role play this skill. The session concludes with the topic of receiving feedback.
Doing Delegation Right
Delegation is more than just unloading tasks you don’t want to do as a supervisor. In this session, participants will define what delegation is and complete a delegation role play.
Dealing with Conflict
This session looks at the conflict resolution process and the problem-solving process. The Conference exercise provides a chance for students to resolve conflict and debrief in a controlled setting.
Managing Disciplinary Issues
The workshop concludes with a study of disciplinary issues from a supervisor’s point of view, including what is discipline, meeting with an employee for a disciplinary purpose, and a sample discipline checklist.
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.